Returns Policy

We’re sure you’re going to love your new shoes but just in case you change your mind, you will have 14 days from the date of delivery to let us know you’d like to return your purchases. You’ll then have 14 days to send the items you don’t wish to keep back to us.

When returning, please include the completed returns form so we know the reason for return, order number, contact details. We will need this information to process your refund.

The cost of return postage & loss of any items returned to us is your responsibility & we therefore recommend that you use a delivery service that insures the value of the goods.  Please note that we cannot accept liability for goods lost in transit, so please do retain your proof of postage. Please kindly note, if there are additional postage charges on your package when we receive it, we will deduct that amount from your refund.

For UK customers, we suggest you  return via the Post Office using a recorded method of postage, and ensure you keep you proof of postage. 

For International customers, we suggest you return using a tracked and insured delivery method.

If you require any assistance, please contact us by email:  shop@theperfectbridalcompany.com

Returns are not accepted within any of our high street stockists.

All returns should be sent to the following address:

The Perfect Bridal Company Limited

Unit 2, Church View,

Dragon Lane

Newbold Verdon

Leicester

Leicestershire

LE9 9NG

UNITED KINGDOM

Refund Process

Once your goods are accepted back into stock you will be issued with a refund – usually within 7-10 working days – providing shoes are returned in their original saleable condition and in their original packaging (which should also be in good condition) – if they’re not, we may be unable to accept them or issue a full refund.

Unfortunately, we can’t take back worn goods which are unsuitable or do not fit. This is in addition to and does not affect your consumer rights.

Please note you do NOT need to contact us to tell us you are returning your shoes.

Please allow up to 10 working days before contacting us about your return.

Original postage costs will only be refunded if the returned item is faulty, in accordance with Distance Selling Laws.

Exchanges

Unfortunately, as most of our stock for sale is a one-off item (quantity of one) we may be unable to offer exchanges on returned items, as they could be unique (end of line). Please send your goods back to us for a refund and if you want to buy a different size, colour, etc, please make a new purchase.