Returns Policy

We’re sure you’re going to love your new shoes but just in case you change your mind, you will have 14 days from the date of delivery to let us know you’d like to return your purchases. You’ll then have 14 days to send the items you don’t wish to keep back to us.

When returning, please include the completed returns form so we know the reason for return, order number, your name and contact details. We will need this information to process your refund.

Choose your return delivery method below:

Collect+

You can return your goods via Collect+ – please click here to create  your returns label, affix to the outside of your parcel and then take to your nearest participating collection point and obtain a proof of postage.

**the cost this service is £5.30 and will be deducted from your refund **

For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm

Royal Mail

Please complete the returns form and include with your parcel. Detach the address label by cutting across the dotted line and affix to the front of your parcel. Take to your nearest post office, you will need to pay the return postage and for added security, we would recommend you use a recorded delivery service and retain proof of postage.

Please note that we cannot accept responsibility for goods lost in transit, so please do retain your proof of postage. If we must pay additional postage charges on your package, we will deduct the amount of such charges from your refund. Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us.

International Returns

We currently don’t have a facility for international returns and you will have to arrange the return through a delivery method of your choice.

We highly recommend that you choose a recorded delivery service, for your own insurance.

The cost of return postage and loss of any items returned to us is your responsibility and we therefore recommend that you use a delivery service that insures you for the value of the goods. Please complete the returns form and enclose with your returned items.

If you require any assistance, please contact us by email at shop@theperfectbridalcompany.com

Returns are not accepted within any of our high street stockists.

All returns should be sent to the following address:

The Perfect Bridal Company Limited
Unit 2, Church View,
Dragon Lane
Newbold Verdon
Leicester
Leicestershire
LE9 9LH

Refund Process

Once your goods are accepted back into stock you will be issued with a refund – usually within 7-10 working days – providing shoes are returned in their original saleable condition and in their original packaging (which should also be in good condition) – if they’re not, we may be unable to accept them or issue a full refund.

Unfortunately, we can’t take back worn goods which are unsuitable or do not fit. This is in addition to and does not affect your consumer rights.

Please note you do NOT need to contact us to tell us you are returning your shoes.

Please allow up to 10 working days before contacting us about your return.

Original postage costs will only be refunded if the returned item is faulty, in accordance with Distance Selling Laws.

Exchanges

Unfortunately, as most of our stock for sale is a one-off item (quantity of one) we may be unable to offer exchanges on returned items, as they could be unique (end of line/unique defects). Please send your goods back to us for a refund and if you want to buy a different size, colour, etc, please make a new purchase.

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