Terms & Conditions – B2B

THE PERFECT BRIDAL COMPANY TERMS AND CONDITIONS – B2B (Business to Business)

Please read these terms and conditions carefully, as they apply to all accounts.  By placing an order with The Perfect Bridal Company and Sophia and Camilla, you accept and agree to be bound by the terms and provision of this agreement. In addition, any purchase of our products will constitute acceptance of this agreement. If you do not agree to abide by the above, please inform us in writing.

Queries, help and advice can be dealt with by trained members of staff via telephone or email.

 Definitions

The Perfect Bridal Company Products – Including, but not limited to Bridal Shoes, Occasion Shoes, Handbags, Belts, Veils, Accessories and Shoe Clips.

Sophia & Camilla Products – Including, but not limited to Sophia & Camilla, Bespoke A La Carte, Separate, and YY Series Dresses and Accessories.

Working Day/s – Monday to Friday (Excluding Saturday and Sunday)

Orders

Our Sales Department can take calls 9.00am to 5:00pm Monday to Thursday, 9.00am to 3.00pm on Friday. Orders can be e-mailed to sales@theperfectbridalcompany.com at any time.

Our sales team will send you or advise you how to download our terms and conditions when you place your first order and will be deemed accepted after you make your first payment.

New & Existing Customers – The Perfect Bridal Company Products.

ALL orders will be proforma invoiced and dispatched immediately after payment is received. Proforma goods will normally be held awaiting payment for 7 working days only.

Opening orders are subject to a minimum order value before VAT and delivery of £350.00 for shoes and bags and £150.00 for accessories.  This constitutes you as a Retail Partner.  There is no further minimum order within a 12-month period.  Please enquire for details of our VIP, Premium and Selected Partner options.

New & Existing Customers – Sophia & Camilla Products.

ALL orders will be subject to a 30% Deposit payment before passed to our production department and 70% Balance payment received BEFORE dispatch and subject to our standard shipping times.

Opening orders are subject minimums.  Please enquire for details.  Any account that does not place a minimum stock order for two consecutive seasons will be deemed inactive & become unable to place special orders.  To become active again the account must re-apply for an account and place the minimum stock order.  Retailers that do not place a full stock order for more than 1 season will lose their exclusivity right and other accounts may be opened in their area.

 Payments

Payments within the UK Payments from UK trade customers are accepted by cash, bank transfer, cleared cheque or confirmed credit card either over the telephone or via our website.  There may be a surcharge for cheque payments.

Export Payments Payments from export customers are accepted by bank transfer or confirmed credit card either over the telephone or via our website.

Payment Methods You can pay by all major credit and debit cards, excluding AMEX. Payment is taken at the time of ordering through our secure payment gateway, which is hosted by reputable banks, PayPal, iZettle or Stripe. Bank Transfers and Cheques go directly into our bank account, which is currently HSBC. But subject to change at any time.

Currency Your card will be charged in UK Pounds Sterling, Euros, or US Dollars, as per your invoice, or otherwise agreed at the time of payment.  Currency fluctuates on a regular basis, the conversion to your currency may not be the exact amount charged by your card provider.

 Carriage and Handling

To Mainland UK (excluding Northern Ireland & Scottish Highlands) – The Perfect Bridal Company Products Goods are sent free of charge for orders over 10 pairs (footwear & bags). Under 10pairs are charged at £5.00 for the first pair/piece and £1.00 for each subsequent pair/piece on the same consignment.  Belts, Accessories and Veils are charged at £5.00 per consignment (up to 30 kilos)

To Mainland UK (excluding Northern Ireland & Scottish Highlands) – Sophia & Camilla Products.  Dresses and accessories are subject to a charge of £5.00 per consignment. Carriage charges are subject to change without notice. You will be advised of any carriage charges at the time of order.

To Other Destinations For carriage to Scottish Highlands, offshore islands, Northern Ireland, the Republic of Ireland, Europe and destinations worldwide, please enquire when ordering over the telephone. Website sales will indicate latest carriage charges at the time of payment.

 Export Orders

Our export terms are EX-Works, with payment in full for goods and carriage before dispatch. All goods are VAT free for export i.e. goods shipped direct from our warehouse via transport or shipping agent to another country, subject to us having your valid VAT number.  We regret that without a valid VAT Number, VAT will be charged on your order.

 Delivery

 The Perfect Bridal Company Products

Goods will be delivered to order. If there is any issue with the delivery date or procedure indicated on the order, you will be informed of this prior to delivery. For telephone, email or  website orders, we aim to make delivery to UK Mainland the next working day for orders received before 12pm (subject to account status), however from time to time this may be not possible, and you will be informed of this at the time of ordering if this is the case, or via you contact details for orders placed via our website. For transit times to Scottish Highlands, Northern Ireland, Southern Ireland, Europe and other destinations worldwide please enquire when ordering via telephone or email or view the ‘Delivery Schedule’ page of our website.

 Sophia & Camilla Products

Delivery dates are subject to change and will only be confirmed upon receipt of order and deposit.

Standard shipping for Special orders: –

Bespoke Gown orders 8- 10 weeks.

Signature Gown & YY Gown orders 12-14 weeks

Plain Separates or Separates made into Gowns is 8-10 weeks

Beaded & intricate Separates or Separates made into Gowns is 12-14 weeks

Accessories is 12-14

Any special order Signature Gown that requires changes will have 2 weeks added to the standard delivery time.

Stock orders are not subject to standard deliver terms.  Every effort is made to deliver stock orders in the faster possible time, and in a timely manner, however, Special orders ALWAYS take priority in factory production schedules.  We will endeavor to notify you if stock orders are expected to be more than 20-week delivery.  Stock orders may be shipped as part deliveries, and balance payments requested accordingly.

RUSH DELIVERY Rush delivery is available for a specific fee (please see your ordering information pack or enquire.  Some items are not available for rush delivery and ALL rush deliveries are subject to approval and factory production space – please enquire BEFORE confirming to your bride

For deliveries to European destinations, please add 1 week to standard shipping times.

 If an arranged / authorised delivery is refused at the agreed address, you may be required to pay costs incurred for redelivery or return.

We may use a variety of different couriers that are most suitable for the best service in your area. These may include, but not limited to, DPD, FedEx, UPS, Royal Mail and Hermes.

 Ownership of Goods

The Ownership of the goods referred to herein shall not pass to the Purchaser until the Purchaser has paid the Company the total purchase price (including applicable VAT).  Should Goods remain unpaid outside of agreed credit terms, the Company reserves the right to enter the purchases premises to verify such goods and remove the goods without prior notice.

The Company reserves title to all goods supplied to the Purchaser until all outstanding invoices (including applicable VAT) are paid in full to the Company.

Damaged/Faulty Goods

Damage in transit must be reported to carriers and ourselves via email or telephone within 24 hours of receipt of goods. No claim for shortages and defective goods will be entertained unless made within 7 days of date of delivery.  All items go are subject to a rigorous quality control inspection before shipment, however, it is the responsibility of the store to inspect each item upon arrival, and notify of any discrepancies in colour, size, special measurements
(dresses), and any deflects or flaws within 7 calendar days of receipt of item.   Collection of faulty goods will usually be arranged by ourselves.  From time to time we may ask you to arrange return carriage at your cost in which case, as agreed, these costs will be refunded to you.  Any carriage costs incurred by yourselves will not be refunded unless explicitly authorised by head office in advance.

Please note that if an item is alternated in anyway from its original delivered state, any return will be deemed invalid.

 Returns Policy

Returns will only be accepted with a returns reference number. This can be obtained from our head office. No returns will be accepted without a returns reference number under any circumstances.  Please note that we accept returns for faulty goods only.  Should the goods be unsuitable for any other reason, we regret that we are unable to refund unless specifically agreed in writing in advance by authorised personnel at The Perfect Bridal Company Head Office. All items go are subject to a rigorous quality control inspection before shipment.  If the item is found to have been damaged or worn, we regret that we will be unable to refund.  Collection of faulty goods will be arranged by ourselves unless specifically agreed in writing in advance by authorised personnel at The Perfect Bridal Company Head Office. Unauthorised returns and carriage costs will not be refunded.

 It is the responsibility of the store to inspect each product upon arrival, and notify of any discrepancies in colour, size, special measurements(dresses), and any deflects or flaws within 7 calendar days of receipt of item. The Perfect Bridal Company or Sophia & Camilla will not accept any returns or exchanges, nor be responsible for any alterations 7 days after receipt of items for any reason. The Perfect Bridal Company or Sophia & Camilla reserve the right to replace any faulty item within a reasonable time scale.  The Perfect Bridal Company or Sophia & Camilla will only ever be responsible for the replacement or refund of faulty items, and never any other compensation claim by the store or its customer.

Please note that if an item is alternated in any way from its original delivered state, any return will be deemed invalid.

Colour Clarification

White/Ivory shades may vary between different materials and may vary between dye lots of the same materials.  Variation in colour should not be considered a fault.

Cancellation Policy

The Perfect Bridal Company Products

Once payment has been received by any method, we aim to dispatch your orders immediately. Should you wish to cancel your order, we will offer a full refund only if within 5 business days and if the goods have not already been dispatched.

 Sophia & Camilla Products

Cancellations or changes can be made at no charge, only if the request is made in writing within 5 working days of the original order. No exceptions.

A cancelation request after 5 working days may result in the loss of you full deposit and in the case of a cancelation request after 30 days, may be subject to up to 100% of the total fee being payable, depending the status of the production at that time.

Contract

All contracts entered into by the Company shall be interpreted in accordance with English law/English statute law and any proceedings arising from disputes with regards thereto shall be issued in England.

Prices

While every effort will be made to hold prices quoted on our website and in catalogues for as long as possible, the Company reserves the right to change prices at any time without notice.

VAT CHARGES & OVERSEAS DUTY & TAXES

All prices quoted exclude any applicable Value Added Tax (VAT) unless cleared stated otherwise. For online sales, VAT will be added at the point of payment, and will be clearly marked. Please check HM Revenue and Customs for current VAT rates.

Products delivered to some destinations, mainly outside the UK & EU, may be subject to taxes, fees or other charges, which are imposed by local legislation. The recipient of the order is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who’s ordered them, will receive a separate request for payment of these charges.

 If you’re ordering products to be delivered to someone else, please make sure they’re aware they’ll be responsible for these additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We’d advise that you check the import charges applicable in any country before ordering products to be delivered there.

 If you are returning good which you have previously paid duty on you may be able to claim a duty refund. Please seek further details with your country’s custom agency.

 Invoicing

The Perfect Bridal Company and Sophia & Camilla work on a strict advance payment policy, however, if for any reason credit terms are offered, they will be strictly adhered to as per any agreement made either verbally or in writing.  If payment discounts have been offered, they will be null and void if payments are made after the agreed period.  We reserve the right to add reasonable interest to any invoice outstanding of payment after the agreed payment period to cover our extra costs.

Where delivery of goods or services is affected by us by more than one consignment (whether at the request of the purchaser or not) then each such consignment shall be deemed to be a separate contract subject to these Conditions of Sale and the purchaser shall pay to The Perfect Bridal Company Limited in full the amount payable under the

invoice raised for each consignment notwithstanding any rights which the purchaser may claim to have against us in respect of any other contract between us and the buyer.

Warehouse Holding Charges

Sophia & Camilla Products

A £25 warehousing fee per month or part thereof, is applied to every product that remains in the warehouse for longer than one month after the gown is available for delivery, within the agreed delivery time and the balance of payment requested.   

All gowns remaining in our warehouse after 90 days of advise and payment request will be cancelled from the order and placed in stock for sale.  The purchaser will be invoiced for each gown warehoused and the amount of time each item was held.  Any deposit paid will be non-refundable.#

Use of our Images and Descriptions

All the images and product descriptions used on our website are copyright of The Perfect Bridal Company Limited, unless otherwise credited. All rights are reserved, and no usage or reproductions of any type may be made of any image that is copyright to The Perfect Bridal Company Limited without the express permission of the Company. 

This includes images used on our authorised customers websites of both current and past products, and images used on our social media pages. Images of our products are for use by current customers of The Perfect Bridal Company Limited and are at the full discretion of The Perfect Bridal Company.

Permission for use may be withdrawn at any time. Please ensure that any usage of our images is made with the full, express permission of The Perfect Bridal Company.

Except as explicitly permitted under this or another agreement with The Perfect Bridal Company, no portion or element of this website or its content may be copied or retransmitted via any means and this website, its content and all related rights shall remain the exclusive property of The Perfect Bridal Company and its content providers unless otherwise expressly agreed.

Privacy Notice

What information do we collect?

We collect information from you when you fill out an application form for credit accounts, completing and order sheet, or applying for an online account. When ordering, you may be asked for your name, e-mail address, mailing address & phone number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our services (we continually strive to improve our service offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails

The email address you provide will only be used to send you information and updates pertaining to your order. We may from time to time send you emails that may include company news, updates, related product or service information, etc.

 Note: If you would prefer not to receive this sort of information, please indicate this on your web order, to the sales person taking your order, or contact head office.

 We do not store credit card details, nor do we share customer details with any 3rd parties

 Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our business, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others rights, property, or safety.

However, non-personally identifiable information may be provided to other parties for r marketing, advertising, or other uses.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update our Terms on our website immediately, or advise you of those changes in writing to your postal or email address. This policy was last modified on 25th May 2018.

Complaints

Should you wish to make a complaint, please do so in writing to sales@theperfectbridalcompany.com.  There is no guarantee of a resolution.  Each case will be looked at individually, and The Perfect Bridal Company will be in contact with results pertinent to that complaint.

Changes

The Perfect Bridal Company and Sophia & Camilla reserves the right to change these conditions from time to time as is needed and your continued purchase of the items we offer will signify your acceptance of any adjustment to these terms.  If there are any changes to our policy, notification will be made at least 30 days prior to any new terms taking effect. What constitutes a change will be determined at our sole discretion.

If you have any questions about these Terms, please contact us.

Contacting Us

If there are any questions regarding this privacy policy or any other queries with regards to your order, you may contact us using the information below.

The Perfect Bridal Company Limited

Church View, Dragon Lane

Newbold Verdon

Leicester, LE 9 9LH

Or

sales@theperfectbridalcompany.com

 

Our head office opening hours are 9am-5:00pm Monday to Thursday and 9am-3pm       on Friday. We do not open on Saturday & Sunday.

 

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